Exchange/Return Time

- For products purchased via the website, the exchange/return period is within 30 days from the date of receipt.
- For products purchased at the store system, the exchange/return period is within 07 days from the date of purchase.
- Each order can only be exchanged once.
- Returns are only applicable for products purchased on the website.
- Discounted products purchased at stores cannot be exchanged/returned.
- The exchanged product must have a price equal to or higher than the original purchase price. In case of exchanging for a product with a lower price, SKWORLD will not refund the difference.

Conditions for exchange/return

- Product must have original purchase invoice (when purchased in store).
- Product still has labels and tags attached, has not been used, has not been washed and has not been exposed to water.
- The product is not dirty or damaged by external agents, does not contain cosmetics, perfume, body odor, cigarette smoke, etc.
- Customers can check the product together with the shipping unit before paying and receiving the goods.

- Customers please record a video when opening the package to receive support.

Return/Exchange Fee

SKWORLD will bear all exchange/return costs in the following cases:

- Product is defective due to brand (damaged, missing details according to published standards).

- The delivered product is incorrect in design, brand, size, or color compared to the order.

- Product is damaged or scratched during transportation.

- Delivered product is missing from purchase order.

- In other cases, if the customer requests an exchange/return due to no product defect, the buyer will be responsible for the shipping fee.

Important Note

SKWORLD reserves the right to refuse exchange/return requests if the product does not meet the conditions in this policy.

Returns/exchanges do not apply to underwear and accessories .

Products discounted 60% or more cannot be returned or exchanged.