Product Quality

SK WORLD is committed to providing the highest quality products to our customers. All products are thoroughly tested to ensure quality standards.

Testing Procedure

Each product will undergo a special inspection process before being sent to customers. The inspection steps include quality control, technical error checking, and ensuring that the product fully meets the standards.

Packaging and shipping

Products are packaged to ensure safety and no damage during transportation.

Conditions for exchange/return

- Time to exchange/return goods within 30 days for products purchased on the website & 07 days for products purchased at the store system from the date the customer receives/purchases the goods.

- Products discounted 60% or more cannot be returned or exchanged.

- Each order can only be exchanged once.

- Returns are only applicable for purchases made on the website.

- Discounted items cannot be exchanged/returned when purchased at store systems.

- The exchanged product must have a price equal to or higher than the purchased price. In case the customer exchanges the product for a lower price, SK WORLD will not refund the difference in any form.

- Only applicable when the product still has the purchase receipt (when purchased at the store), still has the label and tag attached to the product, has not been used, has not been washed and has not been exposed to water. The product is not dirty, damaged (torn, frayed...) by external factors after purchase, does not have cosmetic stains, is not contaminated with odors such as perfume, shaving cream, body deodorant or cigarette smoke,...

- No refunds of excess money under any circumstances.

Return/Exchange Fee

SK WORLD will bear all return/exchange fees in the following cases:

- Defective products from the brand/company (damaged, missing some details according to the standards announced by the brand...).

- The delivered product does not match the customer's order (in terms of design, brand, size, color).

- The product is damaged or scratched during transportation by the delivery staff.

- Delivered product is shorter than the purchase order.

- In case of product exchange/return not due to product/packaging/shipping error, the buyer will bear the exchange/return fee.

Note

SK WORLD reserves the right to refuse to exchange/return if it determines that the product violates SK WORLD's return/exchange policy.

No return/exchange policy applies to underwear & accessories.

Products discounted 60% or more cannot be returned or exchanged.